Shipping, Returns & Refund Policy
SHIPPING
Domestic Shipping
Delivery in 15 business days (excluding weekends/public holidays).
International Shipping
Delivery may take 20–30 days depending on customs and location.
We ship through registered courier companies for orders within India and through DHL Express/FedEx/Aramex/DTDC for international orders.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
*Please note that at present our delivery timelines are delayed due to Coronavirus pandemic.
SHIPPING CHARGES
Shipping is free within India. For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 2500 as per location (rates may be hiked marginally at present due to Corona Virus Pandemic), weight and volume of the shipment. We offer free shipping for international orders above INR 35,000/ USD 463.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
SHIPPING OF PRODUCTS
All orders are processed from our own warehouse in Kolkata, India. Orders will be delivered to the shipping address mentioned at checkout.
TRACKING PACKAGE
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account – Order history.
Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Cancellation & Refund
After an order is placed on the online store, a customer can ask for cancellation and refund within first 7 days. Sprish is a designer label and works on a ‘made to order’ model. Once received and inspected, we’ll notify you via email about approval/rejection.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 15 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a we will issue a credit note for the value that can be redeemed with next purchase. This credit note can only be used for in-store purchase on www.sprishstudio.com or will be refunded with in 30 days.
Please contact us at sprish@sprishstudio.com if you have any questions with returns and refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged from our end. If you need to exchange it for the same item, send us an email at sprish@sprishstudio.com It must also be in the original packaging with tag and must be returned within 15 days.
You will be responsible for paying for your own shipping costs for returning or exchanging your item.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.